Blog posts tagged "Support"
How Canonical Support helped a global retail organization trace the cause for an unusual memory leak originating in PID 1. By investigating the issue across three separate system layers our team was able to identify the source and fast-track a patch.
A 12-year-old bug in libnss-db caused getent enumeration to slow to a crawl – and showed how far expert support can go when a customer brings the right evidence and the right question.
This is the story of how Canonical’s Support team provided bug-fix support: we tracked down an upstream change in OpenSC that inadvertently broke FIPS compatibility, coordinated with upstream developers across distributions, and delivered both a hotfix and a proper universal solution.
When a Git vulnerability hit systems past Ubuntu package end of life, teams had to reassess security options. Learn how to stay protected beyond standard support.
DORA requires organizations to know what they run, where it came from, and how it’s maintained. Learn how to build infrastructure with verifiable provenance.
Open source software is known for its ability to lower IT costs. But in 2025, affordability is only part of the story. A new Linux Foundation report, The strategic evolution of open source, reveals that open source has evolved from a tactical cost-saving measure to a mission-critical infrastructure supporting enterprise-grade investments,
Ubuntu Pro now supports LTS releases for up to 15 years through the Legacy add-on. More security, more stability, and greater control over upgrade timelines for enterprises.
Europe’s open source ecosystem is at a turning point. The Linux Foundation’s Open Source as Europe’s Strategic Advantage: Trends, Barriers, and Priorities for the European Open Source Community amid Regulatory and Geopolitical Shifts report shows organizations across the continent are broadly adopting open source software (OSS). But adopt
How real companies have used dedicated Linux support specialists to thrive Nearly a third of IT leaders say lack of expertise is the biggest obstacle they face in managing their open source environments. It’s a problem that slows progress, increases risk, and makes it tough for organizations to unlock the full value of technologies like
In the world of enterprise IT, “support” can mean many things. For some, it’s a safety net – insurance for the day something breaks. For others, it’s the difference between a minor hiccup and a full-scale outage. At Canonical, it means a simple, comprehensive subscription that takes care of everything, so that everything you build
Running Ubuntu 20.04 LTS with ESM keeps your systems up to date with essential security patches. But when something breaks or a complex issue arises, Ubuntu Pro + Support ensures you have Canonical experts on hand to help. Supplementing ESM with support gives you extra peace of mind, keeping your infrastructure stable, safe, and running s
Over the past year, we’ve been busy gathering your feedback on the redesign of our support portal. We want to make sure the portal meets your evolving needs, and delivers the best possible support experience for your open source software. Your insights drive us forward, and this year, we’ll focus on incorporating your valuable feedback w
Considering migrating to Ubuntu from other Linux platforms, such as CentOS? Find six useful facts to get started!
Financial services are powered by technology. The customer experience is increasingly driven by data, with tailoring of products and services to reflect individual behaviors and preferences. All of this rests on a foundation of secure, stable technology that can support agility and flexibility to adapt to customer needs, whilst at the sam
Today, Canonical announced the general availability of the Legacy add-on for Ubuntu Pro, which expands security and support coverage for Ubuntu LTS releases to 12 years. The add-on will be available for Ubuntu 14.04 LTS onwards. Long term supported Ubuntu releases get five years of standard security maintenance on the main Ubuntu reposit
A streamlined gateway for open source support Amplifying the global impact of open source is at the heart of Canonical’s mission. Support is a crucial part of this exciting journey, especially when it comes to helping enterprises, institutions and communities around the world solve real-world problems through their IT infrastructure and a